Frequently Asked Questions

What do I do if I suspect that I have a gas leak?

If you smell gas or suspect you have a leak, you need to call our 24 hour emergency number (330) 682-0544 as soon as possible so that the proper repairs can be made to preserve your safety and continued gas service.

Will my gas service be interrupted?

Though rare, gas service may be interrupted. Interruptions may be caused by weather, mechanical failure or accident.

If it is interrupted, how long will it be off?

In the event of interrupted service, your gas service will be restored as soon as possible, based on various factors such as weather and/or the severity of the outage. In the event of a major incident you will be notified of an estimated timeframe as to when service will be restored.

Will I be compensated if my gas is off for an extended period of time?

We do not compensate members for any inconvenience or loss of revenue in the event of a gas outage.

Is there a budget plan available?

Currently CGC does not offer a budget plan, however we do encourage members to self budget based on their annual usage or expense.

The pipeline is on my parents property, can I still get gas?

On existing gathering lines CGC sets the meter on the main line. In order for you to run a service line to the main from your home you will need to fill out a right-of-way and meter site agreement with the person who has the line on their property. This must be done even if it is a relative. The right-of-way needs to be recorded with the County and a copy of the recorded document sent to our office. A right-of-way agreement will insure the right to your service line.

Will CGC install my service line?

No, CGC does not install customer service line. You must use a Certified DOT Qualified Contractor.

If I install my own service line, what contractor should I use?

CGC can provide a list of qualified contractors or you may call a local contractor. However, they must be qualified under the U.S. Department of Transportations's Operator Qualification Rule

Why is there a $25.00 membership fee?

CGC is a non-profit, member owned natural gas cooperative. The one time membership fee helps defray the administrative cost of enrolling the new member.

If I sell my property does my membership transfer to the new owner?

Membership is with the individual not the property. If the property is being sold, CGC must be notified as soon as possible, to record a final meter reading and to close your account. The new owners must complete and sign a membership agreement and return it to our office with the contact information sheet and the membership fee. We will then change the ownership and the billing will change to the new owner, accordingly.

Upon completion of the property transfer and final meter reading, you will receive a statment from CGC that includes your final billing that may also include the balance owed from prior bills that you must submit prior to CGC closing your account.

What is a dekatherm (dth)?

Dth is a unit of measure, that measures the heating value of natural gas. Here are a few other common measurements used by the gas industry.

Ccf - 100 standard cubic foot
Mcf - 1,000 standard cubic foot
Dth - 1,000 standard cubic foot of natural gas adjusted for the heating value of the gas.

Members are billed monthly based on dth burned during the month.

How often am I required to read my meter?

CGC currently reads all customer meters.

What procedures should be followed if I am gone for an extended period of time?

If you plan on being away from your residence or business for an extended period of time, you need to contact CGC and provide a name and number for an emergency contact. This is required so that CGC has a means of accessing your property in the event of a gas interruption so that we can make the required repairs, re-establish service and minimize damage that may be caused as a result of a gas outage.

If I am actively using gas how can I tell if my meter is working?

A good indication that your meter is not working, is that the numbers (digits) on the meter have not advanced since your last meter reading.

What do I do if my meter is not working?

If you believe your meter is not working you need to call CGC as soon as possible so that we can make the neccessary repairs to ensure your meter is functioning correctly.

Can I get back-up service from CGC?

Yes, back-up service is available from CGC. Back-up service is essentially an emergency or alternate energy source that is used in the event your primary source fails.

What fees are charged for back-up service?

The installation and set-up fees for primary and back-up service are the same. The main difference is that on your monthly bill, you will be charged for the monthly service fee only, unless of course you used gas during the month then we will charge you for the gas used.